Goods Returns

Goods Return / Change of Mind Purchases

If for any reason the toys you order from us are not what you expected you are welcome to return them to us and we will happily provide you with a store credit to the value of your purchase price (less postage costs) subject to the following conditions:

• Credits for change of mind purchases are for the product price only – shipping and handling costs are non-refundable.
• The cost of the return postage is at the customer’s expense.
• Returned items must be received by us within 14 days and will only be accepted if the items have not been used and are in their original packaging. Please ensure that they are packaged so that transit damage does not occur. If goods are received in unsaleable condition, then your return may not be processed.
• There are no returns or exchanges for products on sale.
• It is highly recommended that any returns are sent via ‘Signature on Delivery’ as we are unable to credit items that are lost in the mail.

To request a ‘change of mind return’ please email us at info@beelinetoys.com.au with your invoice or order number and we will email you back with the address to send your return to.

Faulty or Damaged Products

In the rare event that your purchase arrives to you in a damaged or faulty condition please contact us within 7 days of receipt via phone or email to discuss. We are happy to offer a refund or replacement and we will cover the cost of the return postage under the following conditions:

• Returned items must be received by us within 14 days and will only be accepted if the items have not been used and are in their original packaging. Please ensure that they are packaged so that transit damage does not occur. If goods are received in unsaleable condition, then your return may not be processed.
• It is highly recommended that any returns are sent via ‘Signature on Delivery’ as we are unable to refund items that are lost in the mail.
• Refunds will be issued in the same format that payment was received. For example if you paid using a credit card, refund will be made to the same credit card. If paid via bank transfer, refund will be made via bank transfer).

Our contact details:

Email: info@beelinetoys.com.au
Phone: 0419 921 081
Postal Address: PO Box 881, PORT MACQUARIE NSW 2444